Refund policy

Return and Exchange
For returns or exchange, the valid period is 7 days starting from the day you receive your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused (apart from the required time to try the fitting, size…etc.), with tags, and in its original packaging.

You can request a return or exchange through sending a message to our Facebook or Instagram page. You can also contact us at newhorizonwear@gmail.com.

Fees
The customer will bear the shipping cost for the order in both cases of returns and exchange.

Refunds
Once we receive the order, we will contact and will transfer the money using the same method of payment. You should get your money back within 7 days of us receiving your order.