Yes, you may check your order upon delivery while the courier is present. We kindly ask that this is done within a reasonable amount of time to ensure a smooth and respectful delivery process.

Yes, you can return or exchange your order within 7 days, as long as the item is in perfect condition. In this case, the shipping cost will be covered by the customer. If there is any issue or defect with the product, we will take full responsibility and cover the shipping cost.

Orders within Cairo are typically delivered within 1–2 working days, ensuring a fast and efficient service. For all other locations across Egypt, delivery usually takes between 3–5 working days depending on the destination. We aim to process and dispatch all orders as quickly as possible to ensure a smooth and reliable delivery experience.

After placing your order, you will receive a confirmation message or a phone call from our team to verify your details and ensure your order is processed smoothly.

Yes, you can change your address as long as your order has not yet been dispatched with the shipping company. Please contact us as soon as possible so we can update your details before shipment.